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Four years after the COVID-19 pandemic triggered major changes in the American workplace, HR professionals have adapted to the “new normal.” They are managing their organization’s remote workers and they are handling many of their own HR functions remotely – albeit with varying degrees of success. And, even as they express concern about underfunding and a lack of adequate staffing, they are looking for HR to play a larger role in their organization’s business operations.
HR’s Role in the Changing Workplace – the fifth annual study of HR issues conducted by MindEdge Learning and the HR Certification Institute (HRCI) – surveyed 1,044 HR professionals who hold certifications from HRCI. The survey’s top finding: close to half of HR professionals feel that higher-ups do not see HR as an integral part of the organization’s business operations. And they overwhelmingly feel that HR should move beyond its traditional role of managing employee-related issues and become more actively involved in “the business side.”
Other survey results indicate that attracting and retaining top talent remains a major challenge for HR professionals, and that employee burnout is still a significant concern, as well. But most respondents do not see the transition to remote work as a significant problem. And, as the labor market has cooled a bit, employee turnover has started to recede as a top-tier issue for HR.
Respondents express mixed reactions to the advent of remote HR. By modest pluralities, they feel that remote recruiting and interviewing can be useful. But many continue to see remote onboarding as problematic.
Download the full report here: